Refund & Cancellation Policy

1. Nature of Our Professional Services

Grova Tech Private Limited provides bespoke digital engineering, interactive 3D WebGL interfaces, custom software architecture, and IAAP-certified accessibility auditing services. Because our work involves custom labor, intellectual property creation, and dedicated engineering capacity, standard consumer goods return policies do not apply.

Every commercial engagement is executed under an agreed Statement of Work (SOW) specifying milestone deliverables, sprint schedules, and acceptance timelines.

2. Accessibility Audit Engagements

• Cancellation Prior to Audit Initiation: If an audit engagement is cancelled in writing prior to our audit engineers initiating manual or automated testing, a full refund will be issued, less a 5% administrative and payment processing fee.
• In-Progress Audits: If cancellation is requested while testing is in progress, the Client shall be billed pro-rata for engineering hours completed up to the date of cancellation notice, and any excess advance funds will be refunded.
• Delivered Audit Reports & VPAT Documentation: Once final audit reports, VPAT/ACR compliance documents, or executive presentations have been delivered to the Client, fees for that milestone are non-refundable.

3. Software Development & Design Sprints

For milestone-based engineering and 3D web design projects:

• Milestone Acceptance: Each milestone features a designated review period (typically 7 to 10 business days) for the Client to verify deliverables against the agreed acceptance criteria.
• Defect Remediation: If a deliverable fails to meet agreed specifications, Grova Tech will rectify the identified defects at no additional charge during the review window.
• Early Termination: Either party may terminate a project with fourteen (14) days written notice. In such case, the Client is responsible solely for deliverables approved or in-flight up to the termination effective date; all uncommenced milestone advances will be refunded in full.

4. Refund Request Process & Timelines

To submit an inquiry or refund request:

1. Send written notice to billing@grovatech.com referencing your Project Name, Invoice Number, and SOW ID.
2. Our finance and project management directors will review the request and respond within three (3) business days.
3. Approved refunds will be processed via the original payment method (NEFT / RTGS bank transfer, wire transfer, or Stripe) within seven (7) to ten (10) business days.

For billing inquiries or contract modifications, please reach out to billing@grovatech.com or our main office at Contact Page.